Shipping policy

Shipping Coverage

We currently only offer shipping to customers in the United States of America.

Currency: USD

Free Shipping

Shipping Cost Type: Free Shipping

We offer free standard shipping for all orders with no minimum purchase required.

Delivery Timeframes

Delivery times are estimates and subject to change based on factors beyond our control.

• Order Cutoff Time: 6:00PM (GMT-05:00) Eastern Standard Time (New York)

  Any orders that are placed after this time will be processed the next business day, which can add an additional day to the estimated delivery time.

• Order Handling Time: 1-2 business days, Monday-Friday

  Your order will be shipped by one of our trusted carriers once it has processed.

• Transit Time: 6-8 business days, Monday-Friday

Total Estimated Delivery: 7-10 business days

Order Tracking

Once your order ships, you will receive a shipping confirmation email that contains a tracking number. You can use the tracking number in the Track Your Order page to monitor your shipping status any time.

Lost, Damaged, or Missing Packages

If your order:

• Arrives damaged
• Appears to be lost in transit
• Is marked delivered but cannot be located

Please contact our support team with your order number as soon as possible. We will investigate with the shipping carrier and work toward an appropriate resolution, which may include a replacement shipment or refund where applicable.

Carrier Services

To ensure dependable delivery across the United States, we collaborate with reliable carriers, including:

• USPS
• UPS
• FedEx

Contact Us

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

Store Email: contact@namovallc.com

Store Phone: +18634669600

Store Address: 7901 4th St N STE 300, St. Petersburg, Florida, 33702, United States of America

We try our best to respond to your e-mail within 1-2 business days.