Refund policy

Return & Refund Policy

Last Updated: June 8, 2026

At Namova, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a straightforward return and refund process.

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting us at contact@namovallc.com. Please include your order number in your request.

While we will do our best to accommodate cancellation requests after this period, we cannot guarantee cancellation once an order has entered processing. Orders that have already been shipped cannot be canceled.

If your order has already been dispatched, you may still return it after delivery in accordance with this policy.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must be:

Unused
In original condition
Returned with all original packaging, tags, accessories, and included materials

Our customer support team will guide you through the return process from start to finish.

Restocking Fee: None. We do not charge restocking fees.

Return Policy Summary

Return Window: 30 days from delivery
Item Condition: Unused and in original condition with all packaging, tags, and accessories
Return Assistance: Full support from our customer service team
Restocking Fee: $0

Return Shipping Costs

Incorrect, Damaged, or Defective Items

We will cover return shipping costs if the item:

Was shipped incorrectly
Arrived damaged due to carrier handling
Is defective or faulty

Change of Mind Returns

Customers are responsible for the actual return shipping cost when:

The wrong item was ordered
The item does not fit
The item is no longer wanted

Please note that original shipping charges are non-refundable.

How to Start a Return

1. Contact Us

Email contact@namovallc.com with your order number and the reason for your return request.

2. Package the Item

Securely repack the item in its original packaging, including all accessories, tags, and documentation.

3. Ship the Return

Follow the instructions provided in your return authorization email and send the package using the recommended shipping method.

Refunds

Return Inspection

Once your return is received, we will inspect the item to confirm it meets our return requirements.

Refund Processing

After approval, your refund will be issued to the original payment method. Please allow up to 7 business days for processing, depending on your financial institution or payment provider.

Exchanges

We gladly accept exchanges. If you would like a different size, color, or product, contact us at contact@namovallc.com , and our team will help arrange an exchange.

Orders Lost in Transit

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. We will investigate with the shipping carrier. If the package is confirmed lost, we will either:

Issue a full refund to your original payment method, or
Send a replacement at no additional charge

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety considerations. Any non-returnable items will be clearly identified on their respective product pages.

Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page along with an updated "Last Updated" date. We encourage customers to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Questions?

If you have any questions regarding returns, refunds, or exchanges, visit our FAQs page or contact our customer service team at contact@namovallc.com.