FAQ

Welcome to the Namova FAQ page. We've compiled answers to our most commonly asked questions to help make your shopping experience as smooth as possible. If you need additional assistance, our customer support team is always happy to help.

1. How long does shipping take?

Our estimated delivery timeframes are:

Processing Time: 1–2 business days
Transit Time: 6–8 business days
Total Estimated Delivery: 7–10 business days

For additional shipping information, please refer to our Shipping Policy: https://namovallc.com/policies/shipping-policy

2. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States.

For complete shipping details, please review our Shipping Policy: https://namovallc.com/policies/shipping-policy

3. Where is Namova based?

Namova is a U.S.-based online retailer dedicated to providing carefully selected, high-quality products to customers throughout the United States.

4. What should I do if I receive a defective item?

If your product arrives defective or damaged, please contact us within 30 days of delivery. We will arrange a replacement at no additional cost.

For more information, please see our Return & Refund Policy: https://namovallc.com/policies/refund-policy

5. Can I cancel my order after placing it?

Yes. Orders may be canceled within 24 hours of purchase. To request a cancellation, please contact our support team as soon as possible.

6. What is your return policy?

We offer a straightforward return process designed to make returns easy and hassle-free.

Complete details can be found in our Return & Refund Policy: https://namovallc.com/policies/refund-policy

7. When will I receive my refund?

After your return has been received and approved, refunds will be issued to your original payment method.

Please allow up to 7 business days for the refund to be processed, depending on your bank or payment provider.

8. Do your products include a warranty?

Yes. All purchases are covered by our 30-day warranty.

For warranty terms and eligibility requirements, please review our Return & Refund Policy: https://namovallc.com/policies/refund-policy

9. How can I contact customer support?

Our customer support team can be reached through our Contact Us page or directly by email at: contact@namovallc.com

10. Do you ship internationally?

No. At this time, we only ship to addresses located within the United States.

11. Do you operate a physical retail store?

No. Namova is exclusively an online store, allowing us to maintain competitive pricing and offer a broader selection of products.

12. Do you accept bulk or wholesale orders?

Yes. We welcome bulk orders for businesses, organizations, and special projects.

Please contact our customer support team for pricing, availability, and ordering information.

13. How do exchanges work?

If you would like to exchange an item, please review the instructions provided in our Return & Refund Policy or contact our support team for assistance.